At The Jalal Practice we treat all patients and their families with respect, we ask that all our patients and relatives do the same with all our staff. The reception staff will triage your call when calling into the practice to book you with the correct clinician for your concern. The reception staff are required to do this so that you can get the best possible care.

We are not a training practice currently, we do fully encourage PCN working and training for all staff.

We are aware that at busy times waiting on the telephone can be frustrating, and at times of illness people can be worried and upset, however we hold a zero tolerance policy on abuse to any staff. Shouting, foul language or aggressive behaviour is not acceptable and can result in us asking you to leave the practice. 

Practice Management

Nousheen Chudhary (f)

The Practice Manager is involved in managing all of the business aspects of the practice such as ensuring the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Tania Begum (f)

Admin Manager 

Mallory (f)
Hazera

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Kirsten
Sadiah
Ikra
Jarin
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