Our latest responses are as follows:
89% of patients find it easy to get through to the practice by phone. (Local average – 71% and National average – 70%)
98% of patients find the receptionists helpful. (Local average – 90% and National average – 90%)
91% of patients are satisfied with our practice. (Local average – 67% and National average – 66%)
89% of patients describe their experience of making an appointment as good. (Local average – 69% and National Average – 69%)
92% of patients were satisfied with the type of appointment they were offered. (Local average – 72% and National average – 74%)
88% of patients were offered a choice of appointment when they last tried to make a GP appointment. (Local average: 64% and National average: 62%)
97% of patients say the healthcare professional they saw or spoke to was good at giving them enough time during their last GP appointment. (Local average – 85% and National average – 87%)
98% of patients say the healthcare professional they saw or spoke to was good at listening to them during their last GP appointment. (Local average – 87% and National average – 89%)
98% of patients say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last GP appointment. (Local average – 85% and National average – 87%)
100% of patients had confidence and trust in the healthcare professional they saw or spoke to during their last GP appointment. (Local average – 94% and National average – 96%)
96% of patients felt the healthcare professional recognised or understood any mental health needs during their last GP appointment. (Local average – 83% and National average 87%)
99% of patients who felt their needs were met during their last GP appointment. (Local average – 93% and National average – 95%)
95% of patients describe their overall experience of our practice as good. (Local average – 82% and National average – 84%)